Ensuring an engaging opening for a new luxury resort hotel

Business objectivesBrand management, Elevate customer experience, New offering
Ensuring an engaging opening for a new luxury resort hotel
Branding
Advisory
Identity
Logo
Messaging framework
Story
Strategy
Systems Communications

Premium hotel brand launches first resort

The Fullerton Ocean Park Hotel Hong Kong is Sino Hotels’ first Fullerton hotel in the city and first Fullerton resort worldwide. Stepworks was appointed to develop brand components of the luxury oceanfront property.

The collaboration began by devising a messaging framework and designing a brand identity. The property’s promise of heritage location, fun attractions and historical romance is expressed in the positioning phrase, Sea, soul, stories of the Southside.

This idea is reflected in the on-theme brand designs and collaterals produced by the team.

The resort’s brand identity elements clearly identify it as a Fullerton Hotel’s property with its own unique characteristics 
Aerial view of The Fullerton Ocean Park Hotel's oceanfront exterior and infinity pool

Value created

Premium positioning – Engaging relevant messages, attention to design detail and carefully reflecting core property characteristics ensure the brand accurately positions the remarkable resort.

Brand consistency – The brand was meticulously designed to create a cognitive connection between the new resort and existing properties.

Effective collaboration – Sino Hotels’ and Stepworks’ teamwork ensured this exceptional property launched with world class branding.

Hand holding a wood-effect Fullerton Ocean Park Hotel keycard against a door lock

Fullerton Ocean Park Hotel stationery flatlay with a wood keycard, notecard and tag
Branded collaterals create a cohesive and seamless guest experience and support the resort’s premium luxury positioning
Hands holding The Fullerton Ocean Park Hotel's gold foil stationery card and envelope
Fullerton Ocean Park Hotel green gift tag and matching shopping bag

 

The Fullerton's Surprise My Soul gift box with a ribbon-wrapped cake and pine sprig
Fullerton Ocean Park Hotel mood lines reading satisfy, soothe and surprise my soul
A set of mood lines communicate various aspects of the guest experience and are used to create campaigns and collaterals

 

Hand-drawn coral illustration for Fullerton Ocean Park Hotel, shown on a tablet
Woman carrying The Fullerton Ocean Park Hotel's canvas tote, printed Sea, soul, stories of the Southside

 

Branding Communications
Hotel directory
Events folder
Wedding brochure
Advertising
Guidelines

Hospitality branding agency partnership blossoms

The Sino Hotels and Stepworks teams first defined and executed a strategic foundation for the new resort brand. They followed up by creating a collection of collaterals to bring the brand to life.

Detailed brand guidelines were key to achieving consistency across the deliverables. 

The initial set of items produced offered an opportunity to test the application of the stunning hotel’s brand. The outcome provided a solid foundation for other parties to design on-brand creative going forward.




The Fullerton Ocean Park Hotel's illuminated entrance sign in English and Chinese

Value created

Engaging sales tools – Representing the premium property in high quality materials strongly supports the efforts of sales and marketing teams.

Smart solutions – The range of items chosen for the initial launch provide a wide selection of examples for future development of the brand.

Positive outcomes – Detailed brand guidelines and templates enable Fullerton Hotels’ teams to cost-effectively create consistent on-brand campaigns and collaterals.

The Fullerton Ocean Park Hotel's grey fabric directory cover with debossed tagline
The Fullerton's hotel directory open to facilities information beside an infinity pool photo
Made of recyclable materials, the resort’s in-room services directory pages can be easily updated

 

The Fullerton Ocean Park Hotel's folder cover with gold foil title and silver coral pattern
Understated elegance reflects the charm of the property
Fullerton Weddings brochure, open to a spread titled Dream Wedding by the sea with a couple embracing on a seaview balcony
This lavishly printed brochure gives wedding planners a tangible feeling of luxury
The Fullerton's Glow and Gather Party digital poster showing a guest on an ocean-view balcony
A flexible advertising template can be adapted for multiple applications
All branded items were developed to be striking in digital channels
Grid of pages from The Fullerton Ocean Park Hotel's brand guidelines document
Guidelines keep design teams on-brand and ensure the consistency of their work
Let’s talk about building your brand

Hong Kong
702, LKF29
29 Wyndham Street
Central
+852 3678 8700

Singapore
160 Robinson Road, #14-04
Singapore 068914
+65 6668 7233