touchpoint
Any instance of personal interaction that offers a brand an opportunity to build a relationship. Each touchpoint should leave a lasting positive impression. Common examples include websites...
These interconnected ideas are part of the Balanced Scorecard (BSC) methodology formally applied by many global organisations. In that context these statements clarify the organisation’s aims to align management and provide an anchor for decision making. Generally such statements are for internal reference and should be interpreted by brand builders in a way more accessible to wider audiences.
Mission statements summarise what the organisation is doing to achieve its vision. This is generally on a 5 to 20-year timeframe.
Vision statements describe the end state achieved by fulfilling the mission. This is generally on a 5 to 20-year timeframe.
Values statements commit team members to a set of non-negotiable character traits in their conduct on behalf of the organisation.
15 September 2026
UOB Kay Hian aligns brand strategy, identity and digital experience
Hong Kong
702, LKF29
29 Wyndham Street
Central
+852 3678 8700
Singapore
160 Robinson Road, #14-04
Singapore 068914
+65 6668 7233