Hong Kong is a market saturated with insurance brands. YF Life’s new brand had to make sense to audiences, both internal and external, in a way that instilled confidence, clarity and understanding.
To support and explain the change in direction to its audiences, YF Life published an official brand story. This was shared internally and later released on its website for its launch. Central to the reframing of perceptions was the brand’s positioning phrase, Own the future, which had to capture multiple meanings that would resonate with the brand’s different audiences.
One of YF Life’s most important touchpoints, its sales brochures, were changed to reflect the revised brand strategy. A down-to-earth tone of voice, simplified infographics and consistent design helped make insurance feel empowering for customers.
Internal buy-in – Acquisitions aren’t easy to accept. The incumbent team needed to feel confident and optimistic about the new order. The brand story was carefully written to be relevant to the team’s existing cultural values and motivate them to get behind the change.
Deeper meaning – A simple, powerful message helped many people relate to the new direction. It resonated with their personal values. This helped audiences connect with what the firm envisioned for the category.
Clarified point of view – Part of expressing the brand strategy involves defining the tone and manner of a brand. A friendlier, less-intimidating approach to insurance helps to differentiate YF Life’s offering.
“I find YF Life’s brochures a lot easier to understand compared to other insurance companies’.”
Ms Han, YF Life customer